What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you clarify my accounr details please.

    Asked by Derob on January 28, 2016 at 01:11 PM

    Hell. I have an account with you as follows:

    Our pricing plans have been restructured. You are currently on our old $139 2 yearly Premium plan and will keep this low rate for as long as you remain on this plan.

    It's been a while since I signed but haven't used it yet. I am planning on it though.

    Can you confirm the terms for me please.

    How many subscribers can I have in total?

    How many email can I send our per month?

    Many thanks

    David Roberts

    details yearly pricing plans confirm plans
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 28, 2016 at 03:25 PM

    You do not have a limit on emails that you can receive.

    Could you please clarify us, what are you referring to with "subscribers"?

    You will pay the same amount for your subscription as long as you keep the subscription, if you decide to downgrade and then upgrade again, you will need to purchase a subscription with our current pricing: https://www.jotform.com/pricing.