What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did I not receive notification emails for these two submission. This is a major problem. Please trouble shoot: jetpilotice@gmail.com

    Asked by James Parker on January 28, 2016 at 03:35 PM

    Page URL:
    https://www.jotform.com/myforms/

    Emails problem not receive receive
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 28, 2016 at 07:51 PM

    I checked the email address: jetpilotice@gmail.com  in our bounce list and it's not.

    You have received only two email notifications from this form: http://www.jotformpro.com/form/51728499789985.

    I checked it and I can see that the email address is not in the email recipients, that could be the reason why you are not receiving email notifications from recent submissions, you can add it again and test your form.

    Also, if the emails are not there, check your spam or junk folders.

    This guide will help you to send your email notifications to more than one email address: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients.