How to retrieve a submitted form ?

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    idesmerida
    Asked on January 28, 2016 at 07:53 PM
    Yesterday they sent a form but I do not get my mail nor are they in your inbox , it's very important
  • Profile Image
    beril
    Answered on January 29, 2016 at 04:51 AM

    If I understand your question correctly you want to get notification when your customers submit the form.

    Your email address, manuel.moo@ides.mx is NOT in 
our bounce list.

     

    I've also checked your Mail Logs. It seems [[2015-12-19 12:06:50] Submission #326354010831764412 Form #53416706426859 SENT to manuel.moo@ides.mx from noreply@jotform.com via AMAZONSES

    Please, check the guide below also:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    I hope that works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.