Records not showing after Salesforce integration

  • habitatindonesia
    Asked on January 29, 2016 at 1:22 AM

    I've integrated a simple form to Salesforce contacts. I managed to map all the necessary fields but the records are not showing on Salesforce. I tried reintegrating to leads and reset my token with no results. Please advise.

  • beril JotForm UI Developer
    Replied on January 29, 2016 at 9:03 AM

    Can you try to remove the integration and re-integrate again?

    Records not showing after Salesforce integration Image 1 Screenshot 20

    If it doesn't work please let us know. We will be glad to assist you.

  • habitatindonesia
    Replied on January 31, 2016 at 11:00 PM

    I removed the integration and added a new one and records are still not showing up on Salesforce.

  • beril JotForm UI Developer
    Replied on February 1, 2016 at 3:09 AM

    I've tested Salesforce Integration. I am not reproduced same issue that you are having. I can see the records on Salesforce as you see below.

    Records not showing after Salesforce integration Image 1 Screenshot 30

    I've also tested it with your form. It also works on my side.

    Records not showing after Salesforce integration Image 2 Screenshot 41

    I've checked your integration. It seems you've selected Contact list. Can you test it again and check the contact list on SalesForce?

    We will wait for your response.

  • habitatindonesia
    Replied on February 8, 2016 at 10:22 PM

    It had to do with the field mapping. I got it to work now both for Leads and Contacts. Thanks.

  • beril JotForm UI Developer
    Replied on February 9, 2016 at 2:48 AM

    You're kindly welcome and thank you for confirming. We are glad to hear that the issue has been resolved for you.

    If you have any question or issues, feel free to contact us. We will be happy to assist you.