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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Size limit on "Image Upload Preview" widget?

    Asked by WKCompliance on January 29, 2016 at 06:26 AM

    Apologises for all the questions, we have just started using our form properly.

    Is there a size limit when uploading images? We have had a few people when they are tying to upload and image, and it only partially uploads their image rather than the full thing.

    Many thanks,

    Rachel  

    Page URL:
    https://eu.jotform.com//?formID=53512769384363

    size uploads thanks all
  • Profile Image
    JotForm Support

    Answered by Charlie on January 29, 2016 at 11:07 AM

    No worries, it is actually good to open multiple threads if you have different concerns. 

    Regarding the size limit, you can change the allow upload size by following this guide: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit. Let us know if that works.

  • Profile Image

    Answered by WKCompliance on January 29, 2016 at 12:05 PM

    We are actually using the image upload widget. Is there any way to do the same as you have linked above with that particular widget?

  • Profile Image
    JotForm Support

    Answered by Charlie on January 29, 2016 at 01:24 PM

    I checked your form titled "Annual Declaration Form" and I see that those images (most of them are signatures) are showing in full. I presume the problem you are having is that the images are cut off? Is that correct? Perhaps a sample submission or a screenshot would help identify if there's a problem on the widget or if it is a limitation.

    If there's a limitation in the allowed upload size for the "Image Upload Preview" widget, there should be an error message showing that the file cannot be uploaded. In my case, this is how it looks like:

    It shows "Upload Complete", currently, there's no indication that the widget has a file size limit. 

    We'll wait for your response.