What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to Send Reply to Form Respondent when an Event has been cancelled

    Asked by jaglenn on January 29, 2016 at 10:13 AM

    Is there a way to come up with a message that will allow you to notify people of a cancellation from an event?  Please who have filled out a form for an event, but needs to be notified that the event has been cancelled. Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on January 29, 2016 at 12:30 PM

    You can achieve this via email and using Editing of Submission.


    #1 Add an Autoresponder E-mail to your form that is base on Condition E-mail.

    user guide: How-to-send-to-a-specific-email-address-based-on-a-selection

    Example, the Auto E-mail will only be sent if the selected condition on the form is Event = Cancelled.

    put a hidden option on the form Cancelled = True or False.

    #2 You can use the EDIT LINK in the Email so that you can easily send the Autoresponder E-mail to the respondent that registered to the event. Take note that they must have provided an email address were you can reply back to them.

    user guide: How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Let us know if you need further assistance to accomplish this.