What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails: Not receiving email notifications.

    Asked by i was dissabled and this is not convenient i really liked your product on January 29, 2016 at 11:49 AM
    Clients are going the website and entering
    Data but somehow I am not receiving the emails. Do you know why
    This is happening and how I can fix this? Thank you
    Ps. It keeps asking for a key?
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    JotForm Support

    Answered by Kevin_G on January 29, 2016 at 12:03 PM

    The email address that you are using in your forms is in our bounce list, this is the reason:

    The message from (<000001528df919dc-ce1db395-44a3-4374-845a-3d4a11f88943-000000@amazonses.com>) with the subject of ((TEST) PRE-QUALIFICATION REQUEST - {lastName}, {firstName} - Atlanta Location Team) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have removed it and you should be able to receive your email notifications now, when I was checking your emails I noticed that you have not configured them properly, please follow this guide to configure your email notifications to prevent bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.  

    If the issue still persists, then ask your email provider to whitelist our IP addresses, you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses