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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Emails: Not receiving email notifications.

    Asked by i was dissabled and this is not convenient i really liked your product on January 29, 2016 at 11:49 AM
    Clients are going the website and entering
    Data but somehow I am not receiving the emails. Do you know why
    This is happening and how I can fix this? Thank you
    Ps. It keeps asking for a key?
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    JotForm Support

    Answered by Kevin_G on January 29, 2016 at 12:03 PM

    The email address that you are using in your forms is in our bounce list, this is the reason:

    The message from (<000001528df919dc-ce1db395-44a3-4374-845a-3d4a11f88943-000000@amazonses.com>) with the subject of ((TEST) PRE-QUALIFICATION REQUEST - {lastName}, {firstName} - Atlanta Location Team) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have removed it and you should be able to receive your email notifications now, when I was checking your emails I noticed that you have not configured them properly, please follow this guide to configure your email notifications to prevent bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.  

    If the issue still persists, then ask your email provider to whitelist our IP addresses, you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses