What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What happens when there are failures?

    Asked by SunbridgeInstitute on January 29, 2016 at 12:51 PM

    I'd like to know if there are notifications when there are errors. For example, if someone submits a form, but the payment fails. How do I get notified of that? Also, if someone submits an incorrect email address, and an automated email fails, how do I get notified of that? Thank you for your help!

    Page URL:

  • Profile Image

    Answered by victor on January 29, 2016 at 03:34 PM

    If you create a payment form and users for some reason complete the form but not the payment, you can setup a notification that will send out when you  have incomplete payments

    How to setup Incomplete Payment Notification E-mail

    There is not way to verify if the user enters a correct email. When you place an email field, user will get an error if the email enter is not valid, but can't verify if it is correct or not. We have a widget, email correctness check, which will give hints on how the email should be entered.

    The only way to complete verify if the emails have gone through correctly, would be to check the EMAIL HISTORY

  • Profile Image

    Answered by SunbridgeInstitute on January 29, 2016 at 05:02 PM

    Thank you for this information. It looks like the incomplete payment notification only works with paypal but we are using authorize.net. Can you tell me how payment failures work with authorize?

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on January 30, 2016 at 08:33 AM

    Yes, the incomplete payment email is mainly for our Paypal Integration. 

    With authorize.net, we don't have any method of notifying you for errors. Errors such as declined transactions are presented below the field or when the form is submitted. Your users can go back to correct it. 

    For automated emails, you'll get it when the form is successfully submitted. But you have to make sure that you have entered the correct email address in the notifier settings.