What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having a user that gets a Redis is loading dataset

    Asked by davben on January 29, 2016 at 01:01 PM

    oops error loading error
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    Answered by victor on January 29, 2016 at 03:47 PM

    Sorry for the inconvenience. Can you please indicate the form and where the issue is appearing. I was not able to replicate problem.

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    Answered by davben on January 29, 2016 at 05:45 PM
    https://form.jotform.com/51724152292956
    Thank you for your response. I could not replicate the error either. I told the user to clear his web history/cookies and try again. After doing this he was able to submit the form. Could have just been a fluke.
    Consider the issue resolved
    Thank you.
    ...
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    JotForm Support

    Answered by Welvin on January 30, 2016 at 08:47 AM

    Our apologies. We have this issue, but based on the update from our backend team, the issue has been fixed already. If it persists, let us know so we can take a look further.