What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Required field is being bypassed

    Asked by crbcwebforms on January 29, 2016 at 03:27 PM

    Hi, I have several forms for a local college setup where I have a specific dropdown menu for campus locations that is set as a required field. When someone choses a campus option it triggers the email notifications to go to a specific set of people upon submitting the form.

    I just noticed today that I am able to submit a form if I skip the campus location option even though I have it set to required. Why is this field allowing me to bypass the campus selection? Is the field not setup right? Is there something on the backend coding that isn't working right? I need that field to be required.

    Thanks for the help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on January 30, 2016 at 04:34 AM

    I was able to see the problem on your form http://www.jotform.us/form/52923960099162 as well.


    The thing is, the Dropdown selection option is not empty when it has the default value "Please select..." .

    So the required validation was just not able to recognized that the default option is not valid.

    You can correct this and make the *Required Validation work by setting the default Selected to Empty. See screen below..



    Hope this help. Let us know if issue remains.

  • Profile Image

    Answered by crbcwebforms on February 01, 2016 at 04:23 PM

    That was it! My forms are working as they should now. Thank you so much for the quick and detailed response. Really appreciate it.

  • Profile Image
    JotForm Support

    Answered by jonathan on February 01, 2016 at 07:30 PM

    We are glad to be of help. Thank you for the confirmation its working now. :-)

    Contact us anytime for any assistance you need on JotForm.