What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Where did my form go?

    Asked by Patrick  on January 29, 2016 at 04:34 PM

    The only form I had has disappeared.  I did not delete it.  It is not in the trash or archive.  What happened?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 30, 2016 at 05:34 AM

    I have inspected your website and your embedded form is shown.

    There was a problem with our form caches database. The server is failing, so I ti possible that your form was not visible on your website at that time. This issue is now fixed.

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by NEFpat on January 30, 2016 at 11:45 AM
    Yes. Thanks for getting back to me. It was very strange. Shorty after I sent the question I refreshed my browser and the firm was in the trash.
    Anyway, thanks again.
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by jonathan on January 31, 2016 at 12:03 AM

    Thank you for the confirmation that it was now resolved. Contact us again anytime for any assistance you need.