What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authentication not showing up in Infusionsoft Integration

    Asked by fajaso on January 29, 2016 at 06:39 PM

    I am staying stuck on a screen that states the following:


    Page URL:

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    JotForm Support

    Answered by Welvin on January 30, 2016 at 09:39 AM

    Looks like you've added the integration from our APPS page. When doing so, a popup dialog to login to your Infusionsoft account should appear. The popup is working for me:


    Please do the following to correct it:

    1. Close the form builder

    2. Logout and login to your account

    3. Edit the form again

    4. Go to "Integrations" and find the Infusionsoft in the CRM section

    5. Click to Authenticate. The same popup above should appear. Make sure that popups in enabled in your browser for Jotform. 

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    Answered by fajaso on February 02, 2016 at 02:45 PM
    Now, I have another question:
    - I have an *upload-able document *field in my jotform that should
    mirror within my infusionsoft platform.

    - However, I do not see the url of the document when I look inside my
    infusionsoft contact custom fields.

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    JotForm Support

    Answered by Welvin on February 02, 2016 at 04:32 PM

    That's great to know. As for the upload issue, I will address it in the following new thread: