What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving mail

    Asked by namakkal on January 30, 2016 at 04:39 AM

    I am not able to receive mail. Please solve this isssue. All the settings done correctly.

    Page URL:

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    JotForm Support

    Answered by Welvin on January 30, 2016 at 04:06 PM

    Your email address has been added to our bounce list.


    enquiry@ntcgroup.in is IN Remove the bounce list

    Reason(s) : smtp; 503 5.0.0 Sender blacklisted to= proto=smtp

    I've fixed this for you. But looking at the reason, it seems that we are blacklisted to your service provider. The following guide should help you fix it:


    The whitelist part is important for this case.