Passed data to Hidden Fields is not showing in the CSV Report or Submissions?

  • Profile Image
    snaplash
    Asked on January 30, 2016 at 11:24 AM

    I could really use some help on this one please

     

    https://www.jotform.com//?formID=60257441078960

     

    I have an issue that passed data to hidden fields is not showing in the CSV or in the Submissions.

     

    for example, please have a look at the field SCENE1FEATURE1

     

    It is supposed to take data from the Feature 1 input and place it into that field after passing it through the substring widget.

     

    When I set the field to be unhidden in the "Would you like a Voice Over?" it works.

     

    How can rectify this?

     

    Thank you for all your help, I appreciate this is a complex form.

  • Profile Image
    jonathan
    Answered on January 30, 2016 at 11:38 PM

    I Checked your jotform http://www.jotform.com/60257441078960 and I was able to determined the cause why the value of the Hidden field gets cleared on Form submission.

    In Preferrences / Advance Settings make sure the option Clear Hidden Field Values is not set to "Clear on Submit"  or ON.  This was causing the hidden field values to be cleared every time the form is submitted. This meant that the value is not reaching the submission database. 

     

    Set it to "Don't Clear" instead. 

    Hope this help. Let us know if issue still remains.

     

  • Profile Image
    snaplash
    Answered on January 31, 2016 at 12:58 AM

    That has solved my issue, thank you so very much!

  • Profile Image
    jonathan
    Answered on January 31, 2016 at 01:56 AM

    You are quite welcome. :)  Thank you for the confirmation as well that it is now solve.

    Cheers