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Infusionsoft Integration: Unable to get the link to the file from File Upload passed to Infusionsoft Contact custom fieldAsked by revlcar1 on January 31, 2016 at 01:13 AM
I was sent this video for the integrations and how to do the file upload to match a custom field inInfusionsoft.
Apparently its a different version of Integration on Jotform?
When I do the file upload, jot doesn't send the full url to my custom field like in the video. (see video minute 21:00)
I have tested your issue and was able to reproduce it. First I added a Custom Field to the Contacts of my Infusionsoft account.
You will notice that I tried creating two custom fields. One will be accepting Text and the other one as Website.
Then, I integrated a test form that only has two fields, an Email field and a File Upload field.
After submission, I viewed the submitted contacts in my Infusionsoft account and both files are just plain text. The other one which I marked as a website has a button to open it as a website, but will just give you a plain text of the file name on the address bar.
I have forwarded your concern and my findings to our developers so they can take a look at it. You will be notified via this thread for any updates. I'm sorry if I cannot provide you any ETA to when this will be fixed, but please be assured that it will be worked on. Thank you.
ok, thanks for the update
let me know how it turns out.
The problem has been fixed now.