What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Drag and Drop Upload widget: Preview image won't disappear when removing a file

    Asked by shipcliq on January 31, 2016 at 04:12 AM


    When I upload a file and then delete it, the small thumbnail image still remains, please see screenshot. Thanks.

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    JotForm Support

    Answered by Welvin on January 31, 2016 at 12:59 PM

    Our apologies. I can replicate this in my own form. 

    I have now forwarded this thread to our widget team. If there are updates, you should know it through this thread.

    Adding a new file should remove the popup icon and the widget should still work even if the icon is there.

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    JotForm Support

    Answered by TitusN on April 13, 2016 at 01:32 AM


    This has been fixed. 

    The thumbnail will be removed if the file added is deleted from the download queue. 

    Thank you for your patience.