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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission issue on Form when using Firefox browser on Linux

    Asked by sudsport on January 31, 2016 at 08:51 AM

    Hi,

    I having problems with a specific form which is hanging the navigator when validating registration. I need to abort the navigator.

    I am running Linux with Firefox

    I wonder if you could give me some help on this one.

    Regards,
    Georges

    Page URL:
    https://form.jotform.com/60274870200952

    firefox submission
  • Profile Image
    JotForm Support

    Answered by jonathan on January 31, 2016 at 02:25 PM

    Hi Georges,

    I do not have Linux OS as of this time, so I could not do a test exactly similar to what you need. But I do have Firefox on Windows. As far as I know, the OS have little to no bearing on the browser technology... browser nowadays are almost the same across different platform.

    I test your form https://form.jotform.com/60274870200952 on my FF browser to check what could be the hanging problem you described. But so far in my test, I could not reproduced yet the issue. When I submitted the form, it went to the Thank You page just fine. 

    See the video below for details of my test.

     

    Can you please describe more what happen on your side. It will help us if we can have a visual of the issue when you encounter the problem. You can take a screenshot and share it us on your next response. Follow this steps on how to included images on your response.

    How-to-include-screenshot-image-in-the-support-forum

    We will wait for your updated response.

  • Profile Image

    Answered by sudsport on February 03, 2016 at 10:34 AM

    Hi,

    The screen shot will not give any clue as when clicking on Validation button Firefox just hangs for at least 30 seconds to eventually reach the thank you page.

    Currently I am experiencing a lot of lag on Jotfomr with Linuw whereas trying with a friend's computer it works fine with Windows.

    Regards,
    Georges

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    JotForm Support

    Answered by Kiran on February 03, 2016 at 12:53 PM

    I'm not sure why it happens only on a Linux machine. I'm also having Windows machine at the moment. However, let me see if I can replicate the issue on a virtual machine using Linux and get back to you with relevant information. Meanwhile, could you check if the issue still persists on a different Linux machine?