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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not receiving notification emails.

    Asked by BWSites on January 31, 2016 at 11:02 AM

    It used to be, we HAD to choose a Sender Email, and had to choose a Reply To email .

    As I was playong with settings yesterday, it seemed like it worked if I didn't choose any options and left things as presented in initial setup...???

    Page URL:

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    JotForm Support

    Answered by jonathan on January 31, 2016 at 04:56 PM

    I have responded to the other post you have about this here https://www.jotform.com/answers/761144

    As for custom Sender E-mail, if you want to use custom sender address, you need to authenticate and verify it first on your account.

    Follow this user guide: How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert


    doing the verification and authentication of the email will make the email system properly recognize the email and prevent it from being blocked.



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    Answered by BWSites on January 31, 2016 at 06:45 PM
    This seems to me, to apply IF the desired receipt email would be
    1 Different from jotform account email.
    2 An email attached to a website ........com
    What do we now have to do IF the desired receipt email is the same as the
    jotform account email?
    PS. How do we get to the section you mention herein?
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    JotForm Support

    Answered by Charlie on February 01, 2016 at 01:23 AM

    May I know what you would like to accomplish?

    Would you like to send notifications/autoresponders based on a user input and changed the target recipient based on a condition? Then that should be possible by following this guide: http://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection. The user interface for "Emails" might be different from what you are seeing, but they have the same function.

    If you are having problems not receiving email notifications, please do check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need more help on this.