What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF FORM NOT UPDATING FROM WEB VERSION

    Asked by Celestel on February 01, 2016 at 12:58 PM

    Hi Jot Forms

    Here is my form https://form.myjotform.com/60270864146556

    I have made changes to my form

    Now I would like to update the form to pdf

    When I "create pdf form" – it downloads the pdf

    The problem is that the PDF that is now downloaded is a previous version of the form (before I edited it)

    So the form is updated on the web version but still shows the old version when I convert it to pdf

     

    This is not a format issue because even new text does not display on the pdf

    Yo will see what my problem is when you download a copy of this form to pdf - the versions are not the same....

    Pleas help

    THANKS

    Page URL:
    https://form.myjotform.com/60270864146556

    not updating form not updating problem format create myJotForm
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    JotForm Support

    Answered by david on February 01, 2016 at 03:50 PM

    I checked your form and it looks to be too long to include the new changes in the PDF.  This is causing the PDF creator to default to an older version.  Fillable PDF forms are not nearly as robust as their web counterparts.  If you remove any of the large sections of text from your form, you should be able to show updates in the PDF version once again.