being charged twice for one account

  • Profile Image
    Cindy Melenric
    Asked on February 01, 2016 at 02:00 PM

    I have one account with Jotform and I'm being charged twice. I didn't catch the mistake until recently because I needed to change my credit card information and I saw that I had two separate charges for the month of January then I looked on my records and noticed that. This goes all the way back to January of 2015. Please contact me as soon as possible. Thanks. 

  • Profile Image
    Answered on February 01, 2016 at 05:45 PM

    You are right, I was able to refund you a total of $79.60 (8 charges) back to your credit card **3324

    I also changed  the next biling date for your new subscription INT160121-8790-95208S which is being paid via Paypal, so Next Billing Date will be on 06-21-2016