What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    being charged twice for one account

    Asked by Cindy Melenric on February 01, 2016 at 02:00 PM

    I have one account with Jotform and I'm being charged twice. I didn't catch the mistake until recently because I needed to change my credit card information and I saw that I had two separate charges for the month of January then I looked on my records and noticed that. This goes all the way back to January of 2015. Please contact me as soon as possible. Thanks. 

    one account Charged twice JotForm credit card thanks
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    JotForm Support Manager

    Answered by Jeanette on February 01, 2016 at 05:45 PM

    You are right, I was able to refund you a total of $79.60 (8 charges) back to your credit card **3324

    I also changed  the next biling date for your new subscription INT160121-8790-95208S which is being paid via Paypal, so Next Billing Date will be on 06-21-2016