What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Create PDF Form: Just loads and does not finish

    Asked by puretaxation on February 02, 2016 at 04:44 AM

    I can click on the create pdf function and a message stating that it is working appears but the function never completes.

    Sometime the working message does not appear however sometimes it does not. But the function never completes in either IE, firefox or Chrome.

    Are there any other steps I should take to get this working?

    Thank you,


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    JotForm Support

    Answered by Charlie on February 02, 2016 at 10:04 AM

    I was able to replicate the problem. It seems related to the API for EU users. I have forwarded this to our developers to have it checked and fixed. Apologies for the inconvenience.

    Also, could you please share us the form that does not work? Does this happen to all of your forms or just specific ones? We'll wait for your response.

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    JotForm Support

    Answered by mustafa on February 02, 2016 at 11:14 AM


    Sorry for the problem, it has been fixed now. Can you please try again?



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    Answered by puretaxation on February 03, 2016 at 06:45 AM
    Hi – I’ve just tested and it appears to be fixed. Thanks!
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    JotForm Support

    Answered by Charlie on February 03, 2016 at 08:48 AM

    Thank you for updating us. Please do feel free to contact us again if you need any assistance.