What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Share as Template: It shows "working" but does not complete when sub users are sharing a form as a template

    Asked by gopherranch on February 02, 2016 at 11:16 AM

    I've been trying to add forms to the Template Gallery to share. When I click on "share" it just says "working" and it churns but never completes the task and puts my form on the Template Gallery.  How can I get my form to upload so I can share it?

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    JotForm Support

    Answered by Charlie on February 02, 2016 at 01:27 PM

    I checked your account and it seems the form are shared to you as a sub user. If I am not mistaken, you won't be able to add it on the templates page because it needs to be done directly on the account where the form is stored (main account). However, I understand that this might be causing confusions. Let me forward this to our developers as a means to improve this feature. 

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    Answered by gopherranch on February 02, 2016 at 01:29 PM

    Ok I'll have our main user try and do it that makes sense!

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    JotForm Support

    Answered by jonathan on February 02, 2016 at 04:07 PM

    Charlie had already submitted a report to our higher team support to checck for improvement on this. 

    Do let us know if there is more we can assist you with.


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    JotForm Support

    Answered by paulsimpson on February 07, 2016 at 02:14 PM


    Sub users are now able to share forms as a template. Thanks for reporting this problem to us.