Form Support
 

Notification Email and content

  • Profile Image
    HAHRecruitment
    Asked on October 14, 2010 at 09:30 PM

    Hello,

     

    I have created my form but I do not receive the notification email.  When I view the submissions on the "my forms" page, they look perfect. If i forward these notifications from this page, they also look good except some of the answers entered into a matrix with radio buttons seem to disappear.

    I then decided to create a 2nd notification email, and they started to come through but did not display any questions or answers provided in the matrix.

    The URL of my form is http://www.jotform.com/form/2865718423

    I hope you can advise what I'm doing wrong. Thanks in advance.

    P.S - great and easy to use form creator. Love it.

  • Profile Image
    aytekin
    Answered on October 15, 2010 at 08:04 AM

    If the second email is working, simply delete the first email.

    There is a bug with the matrix answers on the emails. It is in our todo list and we will fix it.

  • Profile Image
    serkan
    Answered on February 17, 2011 at 03:27 AM

    This problemlem should be fixed now.