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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification Email and content

    Asked by HAHRecruitment on October 14, 2010 at 09:30 PM



    I have created my form but I do not receive the notification email.  When I view the submissions on the "my forms" page, they look perfect. If i forward these notifications from this page, they also look good except some of the answers entered into a matrix with radio buttons seem to disappear.

    I then decided to create a 2nd notification email, and they started to come through but did not display any questions or answers provided in the matrix.

    The URL of my form is http://www.jotform.com/form/2865718423

    I hope you can advise what I'm doing wrong. Thanks in advance.

    P.S - great and easy to use form creator. Love it.

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    JotForm Founder

    Answered by aytekin on October 15, 2010 at 08:04 AM

    If the second email is working, simply delete the first email.

    There is a bug with the matrix answers on the emails. It is in our todo list and we will fix it.

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    Answered by serkan on February 17, 2011 at 03:27 AM

    This problemlem should be fixed now.