What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm using auto delete app, but my upload space isn't clearing with no submissions present

    Asked by kosmoslab on February 02, 2016 at 02:57 PM

    Hello,

     

    I have created a form that allows students to periodically upload files, and have the auto delete app installed. For some reason my account does not show that my submissions have been cleared - it still shows that I have gone over the limit. Can you help me with this?

    Thanks!

    Aaron Taveras

    Account name: kosmoslab

    Submissions app auto delete delete app
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    JotForm Support

    Answered by Chriistian on February 02, 2016 at 10:11 PM

    I checked your account and was able to confirm that you have exceeded your upload limit. However, you do not have any submissions in your form. Do note that the available space does not update immediately. Please wait and see if the issue still persists, and inform us if it does.