I'm using auto delete app, but my upload space isn't clearing with no submissions present

  • Profile Image
    kosmoslab
    Asked on February 02, 2016 at 02:57 PM

    Hello,

     

    I have created a form that allows students to periodically upload files, and have the auto delete app installed. For some reason my account does not show that my submissions have been cleared - it still shows that I have gone over the limit. Can you help me with this?

    Thanks!

    Aaron Taveras

    Account name: kosmoslab

  • Profile Image
    Chriistian
    Answered on February 02, 2016 at 10:11 PM

    I checked your account and was able to confirm that you have exceeded your upload limit. However, you do not have any submissions in your form. Do note that the available space does not update immediately. Please wait and see if the issue still persists, and inform us if it does.