EU User: Fields added not visible on live preview?

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    iephotography
    Asked on February 03, 2016 at 04:46 AM

    HI Guys,

    can you help please , I am in the process of developing an inventory form, I have a set a number of form collapse for ease of navigation using handheld devices.

    The form is here

    https://form.jotformeu.com/60273916104349

     

    I duplicated all the Hallway fields to create living room and did the same for dining room and even though they appear in the list data reports they are not appearing in the form ?

     

    What gone wrong as I need to repeat this process for other rooms as well

     

    Any help advice would be greatly appreciated

    Thanks in advance

     

    Ian 

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    iephotography
    Answered on February 03, 2016 at 04:49 AM

    Suddenly just appeared after around 30 mins - does this mean at times I can expect delays in forms being replicated?

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    Charlie
    Answered on February 03, 2016 at 08:27 AM

    Apologies for the inconvenience. There might be a delay on the replication process on our servers for EU users, this seems to happen even on normal changes  you are making using the form builder. I see similar users who are reporting this. We have informed our back-end team about this. Please do let us know if you are still experiencing this problem. 

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    Charlie
    Answered on February 03, 2016 at 08:44 AM

    We have just received news from our back-end team that this is now fixed. Our servers in EU was not able to handle the traffic, which causes this problem. But they have been upgraded to higher models for optimum performance. Everything should be back to normal now. Again, apologies for the inconvenience and thank you for your understanding.