What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EU User: Fields added not visible on live preview?

    Asked by iephotography on February 03, 2016 at 04:46 AM

    HI Guys,

    can you help please , I am in the process of developing an inventory form, I have a set a number of form collapse for ease of navigation using handheld devices.

    The form is here



    I duplicated all the Hallway fields to create living room and did the same for dining room and even though they appear in the list data reports they are not appearing in the form ?


    What gone wrong as I need to repeat this process for other rooms as well


    Any help advice would be greatly appreciated

    Thanks in advance



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    Answered by iephotography on February 03, 2016 at 04:49 AM

    Suddenly just appeared after around 30 mins - does this mean at times I can expect delays in forms being replicated?

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    JotForm Support

    Answered by Charlie on February 03, 2016 at 08:27 AM

    Apologies for the inconvenience. There might be a delay on the replication process on our servers for EU users, this seems to happen even on normal changes  you are making using the form builder. I see similar users who are reporting this. We have informed our back-end team about this. Please do let us know if you are still experiencing this problem. 

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    JotForm Support

    Answered by Charlie on February 03, 2016 at 08:44 AM

    We have just received news from our back-end team that this is now fixed. Our servers in EU was not able to handle the traffic, which causes this problem. But they have been upgraded to higher models for optimum performance. Everything should be back to normal now. Again, apologies for the inconvenience and thank you for your understanding.