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  • Profile Image

    My form direct via link is an old version and wont update.

    Asked by tomorrownight on February 03, 2016 at 06:06 AM

    It just wont update! 

     

    screen shot is what it should look like,

    link is what is actually looks like

    oh wait, the JPG screen sshot i upload says "jpg, gif, png only".   UGH, i really need to get on with this 

     

    here it is on dropbox:

    https://dl.dropboxusercontent.com/u/2963359/what%20it%20should%20look%20like.jpg

    Page URL:
    https://form.jotform.com/60325512433950

    and Via direct dropbox jpg png to get
  • Profile Image

    Answered by tomorrownight on February 03, 2016 at 06:28 AM

    Irritatingly, i just rebuilt the form identically and it worked.

    no variables changed, now it works... for now?

  • Profile Image

    Answered by Carina on February 03, 2016 at 10:03 AM

    Unfortunately we had a temporary glitch that prevented forms to update themselves. We have the information this situation is solved. My tests also confirm it's fixed by now.

    Please accept our apologies for the inconvenience.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by tomorrownight on February 03, 2016 at 10:24 AM

    The link still doesnt work as it does in the picture i provided though?

  • Profile Image

    Answered by Carina on February 03, 2016 at 11:53 AM

    I was not able to determine the cause of the broken form, but just by cloning it's fixed. Are you able to use the clone instead?

    https://form.jotform.com/60334803290954 

    We'll wait for more details to proceed.