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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    After editing Text field, the old text is still shown on our form

    Asked by sajackson on February 03, 2016 at 06:51 AM
    Page URL:
    http://www.caringinpractice.com/register-new-pet.html

    saved edit form edits not shown
  • Profile Image
    JotForm Support

    Answered by mert on February 03, 2016 at 10:17 AM

    Hi there,

    Recently, we have an issue about this problem for EU accounts; but currently, we have fixed this issue and everything should be fine now. Please, check the preview of your form again and let us know the results.

     

    Thanks.

  • Profile Image

    Answered by sajackson on February 03, 2016 at 01:45 PM

    Yep, it's still not working
    https://www.dropbox.com/s/z0u54f547pfh84n/Screenshot%202016-02-03%2017.48.41.png?dl=0
    https://www.dropbox.com/s/ox52sh9lzve3br1/Screenshot%202016-02-03%2017.49.07.png?dl=0
    ...
  • Profile Image

    Answered by Ben on February 03, 2016 at 04:36 PM

    It seems that the issue is with the text field.

    Please do note that you must always save the changes on your form by saving the Text Field content first, otherwise it will load the old text - since that is the only one saved.

    This is done by clicking on Complete button at the top right corner.