I'm having troubles downloading 30.000 submissions at once

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    EdwinMarks
    Asked on February 03, 2016 at 07:05 AM

    Hello,

    We're trying to download our approx. 30.000 submissions, but we're not succeeding.

    Could you please inform if there is another way to get hold on our submission list.

    Thanks a lot in advance for reply.

    Edwin Marks

     

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    Carina
    Answered on February 03, 2016 at 10:28 AM

    As you have many submissions, this is probably creating difficulties. A way to get around this is to download batches. 

    In order to do so please go to submissions:

    Select definitions > custom time frame > enter date range:

    You can download the submissions of that time range.

    In addition we have sent the submission list to the email associated with your Jotform account.

    Let us know if the problem persists.