What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails submitted via Jotform are marked as junk at Hotmail

    Asked by DaveOnFidalgo on February 03, 2016 at 09:14 AM

    I have been happily using Jotform for the contact forms on my blogs for several years now.  My email provider is Microsoft (Hotmail/Live Mail/Outlook).  Apparently, Microsoft has recently implemented changes such that every email submitted via my Jotform forms are now marked as junk.  Consequently, I have missed important contacts.  Microsoft has been no help at all with this problem.

    I have been trying to devise a rule that allows my Jotform emails to go directly to my inbox, but nothing I try seems to work.  Can you please help with this problem?  Is there any way to allow Jotform submitted emails to bypass the spam filters and go directly to my inbox?

    Thank you very much.

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    JotForm Support

    Answered by Mike on February 03, 2016 at 11:55 AM

    Thank you for contacting us.

    We would like to recommend you to update a Sender E-mail on your form Email Notification to our standard noreply@jotform.com email address.

    It will switch the Email Notification sending method to Amazon SES which should be more reliable in your case.

    Related guide:

    How to setup email alerts to prevent email bouncing related issues

    Please give it a try and let us know if you need any further assistance.