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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to allow users to deselect an option in Radio button field?

    Asked by slave2thebean on February 03, 2016 at 09:29 AM

    Hello:

    I have created a form that allows the user to select a type of soap. 

    The form works beautifully except for one issue- how to clear a selection. From the photo you can see that you can choose foam or liquid soap AND foam or liquid sanitizer. The issue is that the user is allowed choose both types but if they only pick one and then realize that they actually needed the other type, they can't clear the radio button. Any ideas on how to work around this?

     

    Thanks!

    Sarah

    deselect option
  • Profile Image
    JotForm Support

    Answered by Welvin on February 03, 2016 at 01:53 PM

    You cannot deselect the radio button field option once you select it. I would suggest using Dropdown field if you wish to allow users to clear their entry in a field. 

  • Profile Image

    Answered by slave2thebean on February 03, 2016 at 07:48 PM

    Thanks for the assistance!

  • Profile Image
    JotForm Support

    Answered by Welvin on February 04, 2016 at 02:48 AM

    You're welcome. Please contact us again if we can help in any way.