I am not receiving confirmations mails

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    maisasas
    Asked on February 03, 2016 at 11:59 AM

    I am not receiving emails when anyone fill my forms.

     

    What's happening?

    It's very important to me receive it.

  • Profile Image
    ashwin_d
    Answered on February 03, 2016 at 02:16 PM

    Hello maisasas,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive the submission emails without any problem.

    I also checked our email logs as well and the submission emails are being sent successfully. Please check the logs below:

    [2016-02-01 07:32:10] Submission #330139127911665875 Form #53505949624665 SENT to maisasas@maisasas.com from noreply@jotform.com via AMAZONSES [2016-02-01 07:32:10] Submission #330139127911665875 Form #53505949624665 SENT to maisasas@maisasas.com from noreply@jotform.com via AMAZONSES

    Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. You may also like to speak to your email service provider and ask them to whitelist our domain names to ensure the delivery of emails. The following guide should help you grab the list of domain names: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps. 

    Do get back to us if the issue persists.

    Thank you!