I am not receiving autoresponder or notification e-mails

  • Profile Image
    Asked on February 03, 2016 at 01:16 PM

    I can see they are being sent out:


    Wed, 3 Feb 16 - 13:09
    Email sent to ilana@impacctusa.com, cyc@impacctusa.com  #60325870173150
    Wed, 3 Feb 16 - 12:56
    Email sent to kmacneil@cycfitness.com  #60325870173150



    but they are not being received. What is going on?

  • Profile Image
    Answered on February 03, 2016 at 03:30 PM

    I did not find any records that emails were sent to ilana@impacctusa.com or cyc@impacctusa.com today from form you provided. I have also done test submission and after that I have checked our email log but Notification was not sent to email addresses that are set as recipient of your email Notification. 

    However Autoresponder email was sent.

    I noticed that you are using your own Email Address as Sender Email. Maybe you did not not set your SMTP credentials right. Inside of this article you can find out how to to it:


    Also you can use Mandrill to Send Emails From Your Own Email Address:


    You can also set noreply@jotform.com as sender email address. 

    You can also whitelist JotMails IP Addresses:


    I would also suggest you to create one additional email Notification and set only one recipient email address per Notification.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    Answered on February 03, 2016 at 03:47 PM

    If you see no record of e-mails being sent please explain the history trail I see in my account showing these e-mails were sent. This information is coming directly from the account history

    I received no autoresponder. 

    I tried again with Jotform as the sender and it worked


    Thank you

  • Profile Image
    Answered on February 03, 2016 at 05:17 PM

    I have checked Email History log on your account and I saw that all notifications were sent successfully, like you mentioned. 

    It seems that our admin log was not showing all data for your email addresses. 

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    Please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Feel free to contact us if you have any other questions.