Re: DNS Issues and Updates to Form

  • Profile Image
    _guest
    Asked on February 16, 2012 at 09:36 AM

    Good Morning,

     

    I have made the update to my form to swtich it from the jotform.com to the jotform.net (or jotform.ca) domain name to avoid your DNS issues. However, upon the switch, my form will no longer load on my web-site. What is the issue?

     

    I am running a Joomla website and I've updated everything in accordance to instructions and have also generated new embed code and still it does not work.

     

    Please advise.

     

    Thank you,

     

    Ladislav

  • Profile Image
    prongersmith
    Answered on February 16, 2012 at 09:41 AM

    I am having the same issue.  How do we fix this?

  • Profile Image
    fxr
    Answered on February 16, 2012 at 10:48 AM

    @ladislav,

     

    It appears your embed code on the webpage provided has not been updated.

    Please change it to:

    <script type="text/javascript" src="https://secure.jotform.net/jsform/13052956250"></script>

     

    @prongersmith,

    If you are having an issue updating your embed codes, please open a new thread, provide the URL of where the form is embedded and we will look into it.

     

    Thanks.