What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Field Manager: Login Unsucessful

    Asked by wrstaff on February 03, 2016 at 07:16 PM

    I'm trying to use the field manager which was recommended to me by the support team.  I'm going to http://fieldmanager.jotform.io/, logging in using my Jotform login credentials and the page says "Login Successful.  Please wait while redirecting..."  Then the page never redirects and I'm still on the login page.

    JotForm please wait logging login page
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    JotForm Support

    Answered by Charlie on February 04, 2016 at 03:52 AM

    Apologies for the inconvenience.

    I tried the Field Manager App but was not able to replicate the problem. May we know if you are logged in to your JotForm account (https://www.jotform.com) while opening the app?

    You can refresh the page and see if you are able to bypass the log in page for the 2nd time. Make sure though to allow authorization on it. You can also try using a different browser and see if that gives you a different result, I'm using Google Chrome right now. We'll wait for your response.

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    Answered by wrstaff on February 04, 2016 at 11:13 AM

    When I attempted to login to the Field Manager App yesterday, I was also logged into my Jotform account.  Today, I tried logging into just the Field Manager App without having Jotform open using IE 11 and experienced the same problem.

    I was able to login to the Field Manager App successfully using Chrome both while not logged into Jotform and while logged into Jotform.

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    JotForm Support

    Answered by Charlie on February 04, 2016 at 12:38 PM

    I tried using my IE browser and visited http://fieldmanager.jotform.io but still was unable to replicate the problem. I tried without logging in to www.jotform.com.

    Here's my screencast:

     

    It works on your Chrome and in my IE11, my best guess would be that there's a cache problem on your IE at that time. Have you tried clearing your cache on IE? See if that resolves the problem.

    If you have an add-on/plugin/extension in your browser, similar to a ad-blocker, then it is possible that it may be blocking our scripts and resources.