What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    a cancellation request

    Asked by uayas on February 04, 2016 at 09:27 AM

    Hello

     

    I upgrade by mistake to a yearly bronz eplan but I would like to have a montly plan.

     

    Is it possible to cancel the yearly one and go on with the monthly one?

     

    Thank you for your help

     

    Ugur 

    cancellation a yearly hello and thank
  • Profile Image
    JotForm Support

    Answered by david on February 04, 2016 at 11:35 AM

    I have cancelled and refunded your yearly subscription.  You should see the refund in about 5-7 business days.  You can upgrade to whatever subscription you'd like at your earliest convenience. 

  • Profile Image
    JotForm Support

    Answered by david on February 04, 2016 at 11:36 AM

    I meant to put 5-7 business days, my apologies if my original post caused any confusion.