a cancellation request

  • Profile Image
    uayas
    Asked on February 04, 2016 at 09:27 AM

    Hello

     

    I upgrade by mistake to a yearly bronz eplan but I would like to have a montly plan.

     

    Is it possible to cancel the yearly one and go on with the monthly one?

     

    Thank you for your help

     

    Ugur 

  • Profile Image
    david
    Answered on February 04, 2016 at 11:35 AM

    I have cancelled and refunded your yearly subscription.  You should see the refund in about 5-7 business days.  You can upgrade to whatever subscription you'd like at your earliest convenience. 

  • Profile Image
    david
    Answered on February 04, 2016 at 11:36 AM

    I meant to put 5-7 business days, my apologies if my original post caused any confusion.