What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does the notification need to be setup before the form is developed?

    Asked by USTAPNW on February 04, 2016 at 02:32 PM

    Does the notification need to be setup before the form is developed? I am following all the steps in the explanation for a form I developed on Tuesday but the email keeps defaulting to the profile contact and not the email I want the notification to go to.



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

    all and email setup
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    JotForm Support

    Answered by Kevin_G on February 04, 2016 at 05:21 PM

    You can change the email recipient anytime, before to make all the changes on your form or when you have finished it.

    Could we get the link/name of your form please?

    Provide us the email address where you would like to get your email notifications, we will take a look in your form.

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    Answered by Kathi  on February 04, 2016 at 05:46 PM

    There will be seven different email addresses/persons to receive specific notifications. Each staff will have two to six forms. We want only one person on one form. 

    I think I might have solved the mystery (the how-to).

    Thank you.

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    JotForm Support

    Answered by Kevin_G on February 04, 2016 at 07:12 PM

    When you create a form an email notification is configured by default, the email is sent to your email address, you can delete it by following this guide: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Then, you can set again the email and set the email address where you want the email to go: http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    You will have to follow this process for all of your forms.

    If you are trying to send and email notification to multiple recipients, then this is the correct guide: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients.

    Hope this helps.

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    Answered by truenorthhotels on February 08, 2016 at 11:04 AM

    Kathi,

     

    Did you solve the mystery??? Nothing Jot Form has said is working.

    I need confirmation emails to go to different email addresses based on an answer to a question. It should work...

     

    Any ideas are appreciated.

     

    Kim

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    Answered by Kathi on February 08, 2016 at 11:49 AM

    Thank you, it all works.

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    JotForm Support

    Answered by ashwin_d on February 08, 2016 at 02:00 PM

    Hello Kim,

    I have moved your question to a new thread and you should be answered here:  http://www.jotform.com/answers/767167 

    Thank you!