Does the notification need to be setup before the form is developed?

USTAPNW
Asked on February 04, 2016 at 02:32 PM

Does the notification need to be setup before the form is developed? I am following all the steps in the explanation for a form I developed on Tuesday but the email keeps defaulting to the profile contact and not the email I want the notification to go to.

This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address
Kevin

Jotform Support

Answered on February 04, 2016 at 05:21 PM

You can change the email recipient anytime, before to make all the changes on your form or when you have finished it.

Could we get the link/name of your form please?

Provide us the email address where you would like to get your email notifications, we will take a look in your form.
Kathi
Answered on February 04, 2016 at 05:46 PM

There will be seven different email addresses/persons to receive specific notifications. Each staff will have two to six forms. We want only one person on one form.

I think I might have solved the mystery (the how-to).

Thank you.
Kevin

Jotform Support

Answered on February 04, 2016 at 07:12 PM

When you create a form an email notification is configured by default, the email is sent to your email address, you can delete it by following this guide: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

Then, you can set again the email and set the email address where you want the email to go: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

You will have to follow this process for all of your forms.

If you are trying to send and email notification to multiple recipients, then this is the correct guide: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients.

Hope this helps.
truenorthhotels
Answered on February 08, 2016 at 11:04 AM

Kathi,

Did you solve the mystery??? Nothing Jot Form has said is working.

I need confirmation emails to go to different email addresses based on an answer to a question. It should work...

Any ideas are appreciated.

Kim
Kathi
Answered on February 08, 2016 at 11:49 AM

Thank you, it all works.
Ashwin

Jotform Support

Answered on February 08, 2016 at 02:00 PM

Hello Kim,

I have moved your question to a new thread and you should be answered here: http://www.jotform.com/answers/767167

Thank you!