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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you page text shows HTML code instead of a thank you text

    Asked by agabbydavis on February 04, 2016 at 03:21 PM

    Hello.. Why does my "Thank You" edit option show up as html code and not the text format? As shown above?  Thanks


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    Answered by Ben on February 04, 2016 at 03:28 PM

    I see what you mean based on your screenshot in an earlier post:

    This seems as if the editor code did not load for you for some reason. It does not however seem to be happening at this time.

    I presume that this was happening on the following form: http://www.jotform.com/form/10162333155. Can you please let us know if it is still happening for you?

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    Answered by agabbydavis on February 04, 2016 at 04:39 PM


    Yes, it is continuing to happen.. and every where the form is located, in template mode, design mode, on the webpage.. just continues to show that it's loading non stop..   thx




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    Answered by Ben on February 04, 2016 at 05:58 PM

    I took a look at your thank you page, but I can not recreate the same issue. I presume that it could be the issue with the browser rather than with the builder.

    To confirm this, please do using another browser or if you are using FireFox to try it in the Private Window.

    You can see what happens if I try to edit your thank you page on my FireFox:

    Do let us know how it goes.

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    Answered by agabbydavis on February 04, 2016 at 06:40 PM

    Yes sir it works in Mozilla private page.. so what does this mean I should clear cache? Thx


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    JotForm Support

    Answered by Chriistian on February 04, 2016 at 11:03 PM

    You can clear the browser cache to see if that fixes the issue on that specific browdser. You can also upgrade the browser to the latest version. Let us know if the issue persists.