What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by Kelly Hilton  on February 04, 2016 at 06:05 PM

    Hi there,


    The email address customerservice@crislu.com  has stopped receiving all warranty and return submissions made via our website. Could you please add customerservice@crislu.com so it will receive these submissions?


    thank you,



  • Profile Image
    JotForm Support

    Answered by Chriistian on February 04, 2016 at 10:34 PM

    It seems like the email address customerservice@crislu.com was in our bounce list, which is why you were unable to receive emails. I have removed it from the list so you should be able to receive emails properly now. You can also remove addresses from the bounce list on your end. Simply follow this guide: How to remove your email address from bounce list