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The email address firstname.lastname@example.org has stopped receiving all warranty and return submissions made via our website. Could you please add email@example.com so it will receive these submissions?
It seems like the email address firstname.lastname@example.org was in our bounce list, which is why you were unable to receive emails. I have removed it from the list so you should be able to receive emails properly now. You can also remove addresses from the bounce list on your end. Simply follow this guide: How to remove your email address from bounce list