What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form can't load

    Asked by stuffmartusa on February 04, 2016 at 07:56 PM

    your form program is the best I've seen, except for one big problem.. the forms often fail to load.  I don't have a screen shot right now, but wondered if you had an easy fix for it. 



  • Profile Image
    JotForm Support

    Answered by Mike_G on February 05, 2016 at 01:40 AM

    Can you tell us which forms are you having this issue, please? I have checked all three forms on your account and all of it seems to load properly with my browser. Do you encounter such error on a specific browser, by the way? I would suggest you try to reload the page and that should fix it. If not, please take note of any error message, if there is, or try to check the console of your browser for any errors. If the form is embedded on any website and it is not loading, you can first try to load the form directly using its form link or from Preview of the form builder page and see if it works there, if it is, then there must be something wrong with how it was embedded or how it is being loaded on the website. However, if it's loading before and suddenly it stopped loading now, try refreshing the website to see if that would fix it, if not, please do contact us already through the forums.

    Thank you.