What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Saved forms are not showing in My Forms page

    Asked by cookiezombie on February 05, 2016 at 02:06 AM

    I've lost TWO saved jotforms two days in a row. What the fuck. 

     

    They've both been saved. I tested the emails. Got a link. Posted and shared. And then when I go back to my forms it's nowhere to be found and an old form from last year has replaced it.

     

    Give me my 4 hours ago back and my jotform.

     

    Thanks.

    Emails My Forms JotForm saved
  • Profile Image
    JotForm Support

    Answered by Boris on February 05, 2016 at 05:51 AM

    Can you please let us know which two forms have been lost? The link to them or their form ID will help us check where they are or what may have happened.

    I see that there are two forms you've updated today, and both of them are in your JotForm account:

    Cookie Zombie Valentine's Day Orders 2016

    Cookie Zombie Online Ordering

    Are these the ones you were missing? If these are the two, I would kindly recommend logging out of your JotForm account and logging back in, to ensure you've started a fresh session and see if the forms are showing in your My Forms page.

    If you are missing some other forms, they may have been created when you were not logged into the JotForm account, in which case their form ID will help us track them down and move them correctly to your account.

    We will await your response. Thank you.

  • Profile Image

    Answered by cookiezombie on February 05, 2016 at 06:45 AM
    I had to recreate it a third time. So far it's stay saved. I'm not going to
    even login again to make sure nothing can be changed.
    I was logged in and saved every step after the first loss.
    Thanks for the reply.
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on February 05, 2016 at 08:06 AM

    Glad to hear that you've managed to set the form up.

    If you ever get a form lost in such a way that it is not showing in your My Forms page, please do include a form ID or link, and we'll be happy to look for any such forms. The most likely cause of the issue you had would be that your login session expired and you may have been logged out. While logged out, changes to the form of an existing account would not be saved.

    Let us know if there is anything else we can help you with, and we will be happy to do so.