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CeseryJaxAsked on February 5, 2016 at 7:19 AM
Nothing has changed, but emails aren't coming through. The email account is working fine. I have checked the spam filter and they never hit it when sent through the form. Can you contact me and assist with troubleshoting. My number 305-304-6934
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David JotForm Support ManagerReplied on February 5, 2016 at 9:22 AM
I checked your email address used for submission notifications, and it is not in bounce list. Also, our mail logs shows good delivery:
I would recommend you to got to your Reply-To and Recipient Settings:
And change the Sender E-mail to "noreply@jotform.com":
In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.
· jotform.com
· email.amazonses.com
· amazonses.com
· jotform.co
· secure.jotform.co
· s3.amazonaws.com
· static-interlogyllc.netdna-ssl.com