Emails are no longer coming through

  • CeseryJax
    Asked on February 5, 2016 at 7:19 AM

    Nothing has changed, but emails aren't coming through.  The email account is working fine.  I have checked the spam filter and they never hit it when sent through the form.  Can you contact me and assist with troubleshoting.  My number 305-304-6934

  • David JotForm Support Manager
    Replied on February 5, 2016 at 9:22 AM

    I checked your email address used for submission notifications, and it is not in bounce list. Also, our mail logs shows good delivery: 

    Emails are no longer coming through  Image 1 Screenshot 40

    I would recommend you to got to your Reply-To and Recipient Settings:

    Emails are no longer coming through  Image 2 Screenshot 51

    And change the Sender E-mail to "noreply@jotform.com":

    Emails are no longer coming through  Image 3 Screenshot 62

     

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com