What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails are no longer coming through

    Asked by CeseryJax on February 05, 2016 at 07:19 AM

    Nothing has changed, but emails aren't coming through.  The email account is working fine.  I have checked the spam filter and they never hit it when sent through the form.  Can you contact me and assist with troubleshoting.  My number 305-304-6934

    Page URL:
    https://www.jotform.com//?formID=51723987609165

    Emails through checked and email
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 05, 2016 at 09:22 AM

    I checked your email address used for submission notifications, and it is not in bounce list. Also, our mail logs shows good delivery: 

    I would recommend you to got to your Reply-To and Recipient Settings:

    And change the Sender E-mail to "noreply@jotform.com":

     

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com