Emails are no longer coming through

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    CeseryJax
    Asked on February 05, 2016 at 07:19 AM

    Nothing has changed, but emails aren't coming through.  The email account is working fine.  I have checked the spam filter and they never hit it when sent through the form.  Can you contact me and assist with troubleshoting.  My number 305-304-6934

  • Profile Image
    BDAVID
    Answered on February 05, 2016 at 09:22 AM

    I checked your email address used for submission notifications, and it is not in bounce list. Also, our mail logs shows good delivery: 

    I would recommend you to got to your Reply-To and Recipient Settings:

    And change the Sender E-mail to "noreply@jotform.com":

     

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com