What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SSN collection via JotForm

    Asked by therockcommunicationsteam on February 05, 2016 at 02:25 PM

    Good morning.  We are trying to be wise about our attempts to collect information in one place.  Is it safe to collect SSNs on a JotForm?  How does this all work?  AND is there a step by step instructional process I can use to forward up the chain of command to address their concerns?  We want to make sure the information we collect is secure and only accessible by the intended recipient we assign.  Thank you so much for your help.


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    JotForm Support

    Answered by david on February 05, 2016 at 03:06 PM

    We actually to do not allow for the collection of sensitive data through our forms.  Asking for credit card numbers, account information, social security numbers, anything of that nature will result in your account being suspended by our phishing detector. 

    For other types of data the is allowable, here is a great rundown of the security of JotForm: