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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Dynamic QR Code widget: Not displaying on form or in submission

    Asked by ocnoreasters on February 07, 2016 at 09:26 PM
    Dynamic QR Code not working with Form Collapse
    Page URL:
    https://form.jotform.com/60343690364152

    dynamic QR code qr
  • Profile Image
    JotForm Support

    Answered by Charlie on February 08, 2016 at 03:28 AM

    I checked the Dynamic QR code widget, it seems like it is broken even if it is not placed in the form collapsed field.

    Here's my test form: https://form.jotform.com/60382084470958.

    It does not show in the live form and on the submission itself. There's also an error in the browser console which indicates that there is indeed a problem.

     

    I have forwarded this to our developers to have it checked and fixed. We will update you as soon as the problem has been resolved. Apologies for the inconvenience.

    For the meantime, you can check the other QR code related widgets here: http://widgets.jotform.com/search/QR 

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    JotForm Support

    Answered by TitusN on February 09, 2016 at 02:55 AM

    Hello, 

    The widget has been updated to fix the issue - please re-integrate it to apply the update. 

    Let us know if you have any further issues. 

  • Profile Image

    Answered by ocnoreasters on February 09, 2016 at 08:46 AM
    Thank you, the Dynamic QR Code widget is now allowing the use of the Form
    Collapse widget but the QR Code is NOT showing on the form, in the Thank
    You or emails.
    Please correct ASAP. JotForm has been great so far!
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on February 09, 2016 at 10:17 AM

    Have you tried opening the widget and clicking the "Update Widget" button?

     

    I cloned your form and you have inputted "Code" in the "Field Label". However, there's no text box that has that label name.

    Perhaps you were trying to associate the QR code in the Coupon code? Is that what you are trying to do?

    I tried to associate the QR code in the "Full Name" field. When you type on the full name field, the QR code is generated.

     

    In my test notification, I was able to receive the QR code image.

     

    We'll wait for your response.

  • Profile Image

    Answered by ocnoreasters on February 09, 2016 at 10:46 AM
    That was it! I will link it directly to "Full Name".
    Last thing, is there a way to hide the QR Code on the form and only show it

    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on February 09, 2016 at 11:56 AM

    Glad to hear that it worked. I have opened a separate thread for the other concern that you have, that will help us discuss it better. Please refer to this link instead: http://www.jotform.com/answers/768081. We will address it accordingly. Thank you.

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    Answered by CscProvidence on March 18, 2016 at 02:41 PM

    It seems broken again.

    If I clone the demo page, without making any changes.  I get the QR code in preview.  However, if I specify an other field, like "E-mail", which is on the demo form, the QR code disappear.  If I restore to "Coupon code", the QR code does NOT reappear.

    If I try to use in one of my forms, I get no QR code.

    I thought I was doing something wrong, but the situation with the cloned demo page certainly shows otherwise ... I think.  The other possibility I was thinking of is that some of my field labels are with a few French characters (ex: é, è, ...)  But that does not seem the case.  Short of my profile not being the default English.

    Looking forward to enlightment as to what I am doing wrong.

  • Profile Image
    JotForm Support

    Answered by Charlie on March 18, 2016 at 02:46 PM

    @CscProvidence

    To better assist you, I have opened a separate thread for your question. Please refer to this link instead: https://www.jotform.com/answers/797887. We will address it shortly. Thank you for your understanding.

  • Profile Image

    Answered by CscProvidence on March 18, 2016 at 02:59 PM

    Wait ... it seems to work ONCE data is entered into the field being read.  Doh !  My bad.  I was expecting to see something even if the field being converted to QR was empty.