What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I Can't Edit My Forms?

    Asked by zionenterprises on February 08, 2016 at 09:39 AM

    Every time I click on edit form, it directs me to a generic page.  See image below.

     

    I need to get to my forms to edit - ASAP!  Thanks for any assistance.

     

     

    Page URL:
    https://www.jotform.com//?formID=60207161764148

    Screenshot
    My Forms assistance thanks on edit
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    JotForm Support

    Answered by mert on February 08, 2016 at 10:17 AM

    Hi there,

    Firstly, accept my apologies about the inconvenience; but on my final checks, it seems that everything is working fine on your account. Please, see it from the below:

     

    Could please repeat the tests on your side and let us know the results? 

    Thank you for your understanding.

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    Answered by zionenterprises on February 08, 2016 at 11:17 AM

    Thank you, it seems to be okay on my desktop computer, but not my laptop.  Any suggestions?

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    JotForm Support

    Answered by david on February 08, 2016 at 12:44 PM

    Occasionally, certain anti-virus or anti-malware programs have had false positives from some of our resources and blocked them.  Try from this link on your laptop to see if things load properly:

    http://www.jotform.com/?noCDN=true

    That should allow everything to load as it should.