What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you message not displayed

    Asked by pictureberlin on February 08, 2016 at 09:59 AM
    Second and the bigger problem - when they send the form to us a thank you message doesn't come up saying that the form has been sent (even though we have programmed one in to do that) but rather it leads them back to the form but all of the sections are now blank. Conversely on our end we are receiving their forms but it is frustrating for those who are filling out the forms.
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    JotForm Support

    Answered by Mike on February 08, 2016 at 10:53 AM

    As far as I understand, you are referring to the following form:


    Mentioned form is currently configured to use the form URL as the Thank You URL.

    Please follow the next guide to find out how to change the Thank You Page settings.

    Setting Up the Thank You Page

    If you need any further assistance, please let us know.