What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't find form and "over quota"

    Asked by John Bowman  on February 08, 2016 at 02:02 PM

    Hello,

    I just started getting notified that when people try to submit my form that it is "over quota".  I really don't know what or why that is.  I really thought I had made sure what I needed would be included, but the bigger problem almost is I can't seem to find my form to edit it anywhere.  Here is the link to the form and any help would be greatly appreciated.

    https://form.jotform.com/53435016098152

    Thank you,

    John Bowman

    Page URL:
    https://form.jotform.com/53435016098152

  • Profile Image
    JotForm Support

    Answered by Mike_G on February 08, 2016 at 05:17 PM

    I have checked your form and it is under a guest account. I would like to apologize, however, guest accounts are limited to only 20 submissions per month. A guest account is an account that is really not subscribed to any of our plans even for a Free subscription. I believe you created your form and entered your email address like this:

    I would recommend you create/sign up for an account and use the same email address you've used to receive notifications when your form is submitted. You will have a username and password to access your account. You should be able to see the form you have created when you're account is still a guest account on the MyForms page of your newly created account.

  • Profile Image
    JotForm Support

    Answered by Mike_G on February 08, 2016 at 05:20 PM

    By the way, I forgot to mention that once you sign-up for an account, you will automatically be on a Free subscription and will be able to enjoy the service much more.

    You may also check our Pricing Guide and might be interested in signing up for our other subscription plans.

    https://www.jotform.com/pricing

  • Profile Image

    Answered by John Bowman  on February 08, 2016 at 05:46 PM
    Thank you so much, but I am still not able to find the form in the MyForms
    page. Is there anyway you can add it to my account I just created with
    this email?
    Thank you,
    John Bowman
    John Bowman
    4th/5th Grade ELA/Social Studies
    tinyurl.com/bowmansclass
    682-200-3965 – Ph
    www.iuniversityprep.org
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  • Profile Image
    JotForm Support

    Answered by Charlie on February 09, 2016 at 12:57 AM

    I checked your email address and I see that it is registered to the account with username crashbowman. I have moved the form in your account now. Please log in to your account now, you should see the form there. Do let us know if you need more help on this.