- ouhcsaAsked on February 08, 2016 at 07:50 PM
Lately I have not been able to view my original forms, nor download files attached to forms submitted.
- JotForm SupportBJoannaAnswered on February 09, 2016 at 03:47 AM
I have check you account and it is overlimit, because you have exceeded your Upload File Storage limit which is 100 MB for free accounts. Your current file upload size is 297.13 MB and because of that you forms are disabled and you are not able to download attached files. To clear your Upload storage space you need delete submissions with uploads in the Submission page of your account.
Please take note: Deleted submissions are permanently deleted and can no longer be restored.
I would suggest you to first download your files to your computer and then delete them.
Here are the possible solution for you to download your uploads:
1. You can download your submission records in excel and copy all the path of your uploaded files. Then you can use any download manager like DAP and add the uploaded file URLs which will start downloading the files one by one.
2. You can take advantage of our "File Downloader" app which will also allow you to download all the file together. Please be noted that you will have to download and install Ruby on the system in order to be able to use this app.
You can also upgrade your account to a higher plan to get more available space. More about different account types you can find on our Pricing page.
Hope this will help. Let us know if you need further assistance.