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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I Cannot Download PDF Version of My Form

    Asked by NEMSSupervisor on February 08, 2016 at 08:04 PM

    Is there something wrong with the server, I have been trying for over 30 minutes to download my form in PDF formate.  It simply spins in circles stating working.  The other day it only took seconds tonight minutes and hours. 

    cannot download cannot and Day in hours
  • Profile Image
    JotForm Support

    Answered by mert on February 09, 2016 at 03:46 AM

    Hi there,

    According to my checks, I have no problem with downloading PDF format of your form on your account. Please, see it from the below:

     

    Alternatively, if you specify the form and give your email address, I can send that PDF file to you. Please, answer this thread with your request, I'm waiting for your answer.

     

    Thanks.

  • Profile Image

    Answered by NEMSSupervisor on February 09, 2016 at 07:11 AM

    I have been trying since last evening.  Today I tried the form you have above and still cannot it is stuck in working mode.  I need the form 1019 Performance appraisal form.  I don't know what is going on.  I have reset my internet connection and restarted my computer twice.  I have even tried 2 other computers in my home both of which are using Mac platform.  Like I said the other day I had no issues today and last night nothing but problems.  My email is syl.lepine@me.com

  • Profile Image
    JotForm Support

    Answered by mert on February 09, 2016 at 09:02 AM

    Firstly, sorry for the inconvenience. There is an ongoing process about this issue and sometimes, this problem could occur. However, I sent the form which you requested to the email address "syl.lepine@me.com", so you can use the related fillable PDF.

     

    Thank you for your understanding.

  • Profile Image

    Answered by NEMSSupervisor on February 09, 2016 at 10:46 AM
    Thank you it finally downloaded this morning after about 11 and a half hours
    Sylvain Line, CMA Level III Paramedic; BAppB:ES
    Operations Supervisor/Superintendent
    Niagara Emergency Medical Services
    509 Glendale Ave East
    Niagara-on-the-Lake, ON
    L0S 1J0
    Phone: 905-688-0793





    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on February 09, 2016 at 12:47 PM

    Hello,

    In behalf of Mert, we're glad that this solution worked for you.

    Please do not hesitate to contact us if you need any help.

     

    Thank you,