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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    still have problems with showing german characters like ä ö ü ß

    Asked by monatele on October 17, 2010 at 02:07 PM

    Hi guys,

    congratulation for this powerfull tool. I use jotform since 2 years and you realy have worked on it.

    But there is one problem I still have since the early days. I´m using the form in germany and we
    do have here some special characters in our language like ä ö ü and ß

    But everytime somebody uses one of these characters I get some unusefull signs (i´d like to say bullshit)
    in my email-notifications.

    Has somebody any idee whats wrong with my forms?



  • Profile Image
    JotForm Founder

    Answered by aytekin on October 18, 2010 at 11:02 AM

    So, the problem is only happening on the emails? Or does it also happen when you look at the submission on Submissions page or in reports?

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    Answered by monatele on October 18, 2010 at 01:42 PM

    When i look at the submissions page it looks very well. Also when I make a excel-download everything looks alright.

    It seems, that this is only a problem with the emails.

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 18, 2010 at 02:30 PM

    I added this to our bug list. The problem is that when we make a test submission we usually do not get these errors. So, we usually cannot fix it since we cannot create the setup on your computer and your mail client. But we will give it a try.